Frequently Asked Questions
You can shop by selecting “Merch” located on the top navigation. Once you have found an item, select your size (and color if necessary) and click on the ‘ADD TO BASKET’ button for each item. You can then continue shopping or go to the basket in the top right-hand corner to complete your order. You will need to register with us before your order can be processed. At checkout, you can review and amend your order details on the BASKET menu.
Not at this current time sorry for any inconvenience caused.
Yes, you will need to set up an account on our website in order to place an order. Setting up an account is easy, and you can do this while placing your order. Having an account will also enable you to store shipping information, track past orders and build a wish list.
After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted, and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.
Yes, we offer a next day service for addresses within the continental US. This option operates Monday through Friday for continental US based customers and is handled by UPS. Orders must be received by 1pm (Monday – Thursday) in order to receive next day delivery. If orders are placed on Friday before 1pm, Saturday delivery is available at a higher rate. Orders received after 1pm will be sent by UPS next day delivery the following working day. This does not include Bank Holidays. Please view our shipping page for more information.
It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.
If you realize your personal details are incorrect once you have completed the ordering process please email our customer service team at info@dnagenetics.com, ensuring you include your order number. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
We only sell our merchandise on this website, you can find all the distributors and retailers stocking DNA Genetics flower by locating your strain on the flowers section. Some distributors have special menus, so not every flower can be found at one location so please check for all information with the nearest retailer. (Only applies to legal states in the United States of America.)
